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Passengers

Welcome Aboard NC By Train

Thank you for choosing to travel with NC By Train. We welcome you aboard our trains. We take pride in our equipment and stations and providing convenient, reliable and safe travel options to our passengers, as well as excellent customer service.

NC By Train provides six daily passenger trains that serve nine cities in the busy 172-mile Piedmont I-85/40 Corridor between Charlotte and Raleigh. Trains 73, 74, 75, 76, 79 and 80 make stops in Charlotte, Kannapolis, Salisbury, High Point, Greensboro, Burlington, Durham, Cary and Raleigh. Trains 79 and 80 also make stops in Selma, Wilson and Rocky Mount as it travels to and from Richmond, Washington, D.C. and New York.

Planning Your Trip

Train schedules are available on this website and at all North Carolina train stations. If you have questions about planning your trip, call 1-800 BY TRAIN (1-800-298-7246) and talk with a representative 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday and Sunday.

Purchasing Tickets

Use automated ticket kiosk at all NC stations

One-Way or Round-trip Tickets

  • Online – here at ncbytrain.org or from Amtrak’s mobile app. Print your ticket or have it emailed to your smartphone or tablet.Save time using our online ticket app.
  • Automated ticket kiosk – at all North Carolina stations
  • Ticket agents at select stations - Charlotte, Greensboro, Durham, Cary, Raleigh, Wilson and Rocky Mount
  • Call 1-800-USA-RAIL
  • For best fares, book early.

N.C. Multi-Ride Tickets

For commuters or passengers who travel frequently between paired cities within North Carolina, an N.C. Multi-Ride ticket, good for 10 one-way trips, is available at a discounted fare.

Multi-Ride tickets offer the flexibility for frequent riders, since reservations are not required. Simply show up at the station, board the train and present your ticket to the conductor.

Tickets are good for travel seven days a week on Trains 73, 74, 75, 76, 79 or 80 and are valid for six months from the date of the first use of the ticket.

Sample fares for one-way tickets and multi-ride tickets can be found on our Tickets page, where you can also search for exact fares for a particular city pair.

Traveling With Children

Children under 2 years old ride free when traveling with a paid adult. Up to two children, ages 2-12, travel for half fare when accompanied by a paid adult.

Unaccompanied Minors

Children age 12 and under may not travel unaccompanied. They must travel with another person who is at least 18 years old. Children 13-15 years old may travel unaccompanied under certain conditions.

Other restrictions may apply. Visit Amtrak's website for more information.

Passengers With Disabilities or Special Needs

Amtrak provides additional services for passengers with disabilities. Passengers requiring special accommodations should request necessary services when making travel reservations. For more information about types of services offered to passengers with disabilities or special needs, visit Amtrak's website or call 1-800-USA RAIL (800-872-7245).

Discounts and Special Promotions

NC By Train offers a variety of promotions and everyday discounts. Information on current special promotions is available on Amtrak's website, along with the fare code needed to receive the advertised discount when buying your ticket.

Everyday discounts include the following:

  • Kids 2 through 12 years old ride half-price every day. Infants under 2 ride free.
  • Seniors 62 and over are eligible to receive a 15 percent discount on the lowest available rail fare.
  • AAA Members save 10 percent when using a AAA card.*
  • Active duty U.S. military personnel, their spouses and dependents, are eligible to receive a 10% discount off most Amtrak rail fares.
  • Veterans save 15 percent with a Veterans Advantage VetRewards Card.
  • Discounts are available to passengers with disabilities and up to one traveling companion.
  • National Association of Railroad Passengers members save 10 percent.
  • Students save 10 percent with a Student Advantage Card.*
  • International students save 10 percent with an International Student Identity Card.*
  • Group & convention travel – groups of 20 or more may be eligible to receive a discount for each 20 paying passengers.
  • *To use AAA, Student Advantage, ISIC or NARP discount, you must book your tickets at least three days in advance of travel.

At the Station

NC By Train Stations are staffed by either Amtrak ticket agents or NCDOT station attendants. Amtrak ticket agents are available to assist at the following stations: Cary, Charlotte, Durham, Fayetteville, Greensboro, Raleigh, Rocky Mount, and Wilson NCDOT station attendants are available to assist at the following stations: Burlington, High Point, Kannapolis, Salisbury and Selma.

Baggage Information

Baggage Guidelines

Please arrive at the station 30 minutes before your scheduled train departure time if you do not have checked baggage. If you are checking baggage, please arrive 45 minutes early.

Checked Baggage

Checked baggage service is available at Charlotte, Greensboro, Durham, Cary, Raleigh, Wilson, Rocky Mount and is limited to two pieces up to 50 pounds each. Passengers may check two additional pieces of baggage per person at a cost of $20 each. There is no checked baggage service at Kannapolis, Salisbury, High Point, Burlington and Selma.

If you are planning to check baggage, be sure checked baggage service is available at both your origin and destination station.

Carry-on Baggage

From any station in North Carolina, passengers may carry two pieces of luggage on board trains, not including purses, laptops, strollers, etc. Bags may not weigh more than 50 lbs. each and may not exceed a size of 28 x 22 x 14 inches. Passengers must be able to safely carry their own baggage.

For information on excess and oversize carry-on baggage information is available on Amtrak's website.

Pets on Board

Small cats and dogs are allowed aboard NC By Train's Piedmont and Carolinian (the maximum weight with carrier is 20 pounds). Reservations are $25, available on a first-come first-served basis and are limited to five pets per train. Pet carriers are considered to be carry-on baggage.

Further restrictions apply. For the full pet policy, visit Amtrak's website.

Photo IDs and Baggage Tags

All passengers must have valid photo identification while on board the train. Baggage identification tags are available at the stations and should be completed and placed on ALL luggage, including carry-ons before boarding the train.

Boarding the Train

The platform and boarding areas are restricted to Amtrak personnel, NCDOT station attendants and passengers only. When boarding the train, be prepared to show your paper or electronic ticket to the conductor.

Piedmont Trains 73, 74, 75 and 76 (Charlotte to Raleigh)

  • Wi-Fi
  • Vending machines in lounge car
  • Carry-on food welcome
  • No alcoholic beverages allowed
  • Electrical outlets available
  • Diaper changing stations
  • ADA-accessible
  • Racks in baggage car for unboxed bikes (get more information about Bikes on Board)

Carolinian Trains 79 and 80 (Charlotte to New York)

  • Wi-Fi
  • Meals, snacks, beverages in café car
  • Electrical outlets available
  • Business Class Service (includes pillow, digital newspaper and complimentary non-alcoholic beverage)
  • Free Wi-Fi service
  • ADA-accessible
  • Racks in baggage car for unboxed bikes (get more information about Bikes on Board)

Transit Connections at Stations

Public transportation connections and taxi service are available at most North Carolina stations. For more information about services at a particular station, choose a station on the Stations page.

Amtrak Thru-Way Bus Service to Eastern North Carolina

This bus service is available from the Wilson train station to eight destinations in Eastern North Carolina: Greenville, New Bern, Havelock, Morehead City, Goldsboro, Kinston, Jacksonville and Wilmington.

Thru-way buses are full-size, modern intercity coaches with comfortable reclining seats, abundant legroom, an onboard restroom and Wi-Fi.

NC By Train Connector, PART Route 5 From Winston-Salem to High Point

NC By Train Connector Bus links downtown Winston-Salem to NC By Train service at the High Point station for just $2.40 one way. Exact fare is required as drivers have no change.

The bus meets morning Trains 73 and 80, mid-day Trains 74 & 75 and evening Trains 76 and 79.

The bus service is provided by Piedmont Area Regional Transportation.

Travel Assistance

Train and Station hosts provide assistance

1-800-BY TRAIN

Representatives are available 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday and Sunday to answer questions about traveling on NC By Train.

North Carolina Train Host Volunteers

More than 100 volunteers from across the state serve as North Carolina's goodwill ambassadors on board the Piedmont and Carolinian. Train Hosts volunteer their time to ride the trains to assist passengers, promote passenger services and answer questions about the route, ground transportation and area attractions. Station Hosts assist passengers with travel questions and information during time spent at the train station. (Learn more about becoming a Train Host or Station Host.)

Safety and Security

At the station and on-board trains, if you see anything suspicious or unusual, please notify station staff or a train crew member. Or dial Amtrak’s 24 hour call center at 1-800-331-0008 or dial 911, and report it immediately.

Learn more about Amtrak Safety and Security at Amtrak's website.