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Rail Division Contacts

Emergency Numbers

Passenger Trains
To report an emergency involving passenger trains, call:
Amtrak - 1-800-331-0008

Freight Trains
To report problems involving freight trains, call:
CSX - 1-800-232-0144
Norfolk Southern - 1-800-453-2530

Crossing Signals
To report a crossing signal problem, call:
CSX - 1-800-232-0144
Norfolk Southern - 1-800-946-4744

NC Railway Association (shortline railroads)
Listing and contact numbers for the shortline railroads.

crossing-signals

Emergency numbers may be found on the railroad signal masts below the railroad lights on signs like the ones shown here. Call the emergency numbers any time you see a dangerous crossing situation such as malfunctioning signals and/or gates, vehicles stalled on the tracks or in the event of damage to the railroad tracks or warning equipment.

NEVER assume the railroad or local police have been notified. If possible, provide the railroad milepost and DOT crossing number listed on the sign, when speaking to the operator.

Rail Division

1553 Mail Service Center (Mail)
Raleigh NC 27699-1553

(919)707-4700
Fax: (919)715-6580
Courier: 1553 MSC

Rail Division Staff

1 South Wilmington Street (Delivery)
Raleigh NC 27601

Train Information:
1-800-BY-TRAIN
(1-800-298-7246)

Rail Division Information or Report a Problem:
919-707-4700

General Transportation Information:
1-877-DOT-4YOU
(1-877-368-4968)