To report an emergency involving passenger trains, call:
Amtrak - 1-800-331-0008
NC Railway Association (shortline railroads)
Listing and contact numbers for the shortline railroads.
Emergency numbers may be found on the railroad signal masts below the railroad lights on signs like the ones shown here. Call the emergency numbers any time you see a dangerous crossing situation such as malfunctioning signals and/or gates, vehicles stalled on the tracks or in the event of damage to the railroad tracks or warning equipment.
NEVER assume the railroad or local police have been notified. If possible, provide the railroad milepost and DOT crossing number listed on the sign, when speaking to the operator.
1553 Mail Service Center (Mail)
Raleigh NC 27699-1553
Courier: 1553 MSC
1 South Wilmington Street (Delivery)
Raleigh NC 27601
(Weekdays 8 a.m. to 8 p.m. and weekends 8 a.m. to 5 p.m.)
Rail Division Information or Report a Problem: